Your calls always answered within 5 rings.
Shelley was fantastic and helpful and communicative. Great service!
I bought 3 bottles or rum at duty free in Jamaica. When I arrive at Manchester they took them because I didn't have a bag. They said I should have been given a bag In London. How do I claim ??
Fabulous holiday, never fail to deliver, thank you Howard for sorting again for us!
Great service - will definitely be using again
Disappointed by the Barbados government tourist tax on the hotel room amounting to 24 US $ per day. I think this is excessive.
Keep doing what you’re doing!
We had a wonderful holiday. Reece got it just right. However, the first hotel, The Savannah Beach in Barbados was much inferior to the second, Galley Bay Resort, in Antigua, which was the right way round and as expected.
Fairmount in Barbados not fit for purpose - totally overpriced and not 5 Star. Everything else perfect thank you
Great holiday but I now know why BA stands for Bloody Awful!
As usual Marie made sure the trip went perfectly and without a hitch
Excellent service. Calvin has been brilliant
First time I’ve used DialAFlight and Will certainly use you again
Helpful as always and thanks to Samuel
Declan, Paul and Orlando worked tirelessly for many months to help me with this holiday which was complex. Declan was kind, generous with his compassion and could not have done more to help me. Customer service and care are the most important elements to me. To feel comfortable and supported these days is rare.
Attentive as always.
Excellent service as always - many thanks and look forward to our next one
I would like to say a big thanks to Gino - this is the second time he has delivered a great service. I have already recommended him to my sister and her husband. Brilliant service.
Your suggestion to route through Madrid was genius. All other flights back were delayed by a day
Lauren supported us really well.
All went well - Virgin were great and the hotel did what they said on the box. Very happy with it.
Great service. Helpful staff. Polite and knowledgeable. Thank you very much!
Ben brilliant as always...
Stacey Rayner looks after all my personal and business trips and I cannot express how amazing she is ... from recommendations on hotels, flights and excursions everything is spot on! On top of that she always fights for the best deals (including room upgrades and best flight times). Thank you for another great trip
The ferry time from Bequia to St Vincent on our return did not coincide with flight time so we had to hire a boat for £500
Excellent service as usual from DialAFlight. Sadly the holiday didn’t match up - the answer to a different question!
Love DialAFlight. Jed looked after me whilst Jordan was off. Thanks so much Team DialAFlight. Much Love.
Very good customer service
Delivered everything they promised - will definitely use again
Service 10/10 - thank you for all your support
Everything went very smoothly and the planning of the whole trip was excellent. It took all the worry out and we just felt so relaxed.
There is a dusty old history book in the library of the Sanctuary Cap Cana, entitled The British Are Coming. It feels rather prophetic. Ten years ago, the Dominican Republic, with its troubled political past, would have been quite low down the average Briton's Caribbean wish-list. No longer. In fact, the country's tourist industry has rallied so strongly post-pandemic that it is now the most popular tourist destination in the entire Caribbean.
British visitors are still heavily outnumbered by Americans, but with regular direct flights from the UK, there is no better time to visit a likeable destination with a real spring in its step.
All the main tourist developments are concentrated in Punta Cana, at the eastern tip of the island. The enclave feels light years from the hustle and bustle of Santo Domingo, the capital, but if you are in search of the holy trinity of sun, sea and sand, not to mention golf courses, theme parks, sunset cruises, etc., you will not feel short-changed.
The lavishly appointed Sanctuary Cap Cana, which opened at the start of 2023, epitomises the new mood of confidence in the Dominican Republic.
It really is a beautiful property, blending Spanish colonial architecture in the main building with state-of-the-art accommodation and facilities. The lovingly landscaped gardens, interspersed with tropical flowers and shady streams, are delightful.
For Marriott International, the owners, the resort marks a significant first: a luxury resort which is also all inclusive. i.e, you can eat and drink as much as you like, 24/7. The luxury and all inclusive markets have traditionally been seen as distinct, targeted at different kinds of holidaymaker.
In the case of the Dominican Republic, the island used to be associated with all inclusive resorts that were so cheap and cheerful that they were a magnet for drunken young Americans on a bender. Think Ibiza in the tropics.
So Marriott is breaking the mould and I am curious how well the Sanctuary has been able to square the circle.
Very well indeed, is the answer. In fact, judging by the pervasive smiles on the faces of our fellow guests, Marriott has got a winner on its hands.
It is an adult-only resort and, at the poolside bars, the cocktails are flowing from early morning, as you would expect. But there is not much sign of raucousness and, at the resort's various bars and eateries, there is an attractive mix of informality and stylishness.
People dress casually, chat to strangers, take photos, lark about in the pool, let their hair down. But there is nothing cheap and cheerful about the food.
The breakfast buffet is as good as I have come across: a plethora of fresh fruit and fish and pastries and omelettes for the ages.
The traditional American steakhouse is another winner: prime cuts of beef, cooked to perfection, washed down with fine French wines. And if you just want a simple burger and fries, or sushi, you can have them.
From dawn to dusk, relaxation is the name of the game. Apart from a few people riding bicycles around the resort or doing aerobics classes, nobody ever seems to be in a hurry. There is just too much in the surroundings to savour.
From our balcony suite, with its outdoor Jacuzzi, we are able to admire the Caribbean at its incomparable best, with the sun catching the tiny waves and an endless succession of brown pelicans swooping to catch fish. Or trying to catch fish. One doughty bird, whom we nickname Percy, makes six attempts in as many minutes, hovering, swooping and emerging with diddly squat.
Why does he do it? He must know he's wasting precious energy. But his persistence is oddly touching.
For me, people-watching is an intrinsic part of any holiday, and there are rich pickings here, with more minor comic characters than Love Island. The tattoos on display in the pool are an education in themselves. I keep willing the woman with a baby penguin on her shoulder to stand next to the man with a large shark on his chest, so I can shout: "Look behind you!"
Apart from one couple from Berkshire, most of our fellow guests are American, with a median age of around 40, while the friendly Spanish-speaking staff give the resort a quite different feel to former British colonies such as Barbados or Antigua, where you are at risk of bumping into your neighbours from Hemel Hempstead.
If the days are relaxed and low-key, a chance to unwind and leave the cares of the world behind, the resort really comes to life after dark, with live shows and cabarets and cheesy crooners and as many opportunities for dad dancing as a seasoned ham like me could ask for.
It all adds up to a very attractive package: an oasis of calm and sophistication in a likeable country.
If you are a sucker for the Caribbean, like me, and want to spread your wings, this could just be the answer.
First published in the Daily Mail - December 2023
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