Your calls always answered within 5 rings.
Everything went very well as usual - cannot fault anything that DialAFlight do so keep up the excellent work and look forward to my next trip
You were fabulous and I’ve already recommended you to quite a few people
When our flight was cancelled DialAFlight re-booked us within the hour and managed to keep us at our hotel for another day. Everything was done swiftly and we were kept updated hourly. Would definitely use you again.
My friend recommended I contact Gavin and he found me a good deal to Jamaica. His after sales service was excellent.
Stevie was exceptionally helpful at all times.
Brilliant holiday - the Body Holiday was just what I needed and I got bumped up to Club class on return journey. Thank you Harvey and all at DialAFlight
Claire, as always has given us ‘wall to wall’ excellent service
Will definitely use you again
Perfect and great communication
You've been excellent and I will continue to recommend you to friends and family.
Ethan and team thank you. The assistance for my wife saved me a lot of hassle.
All hotel and flight arrangements were fine
Not impressed with airport transfers with BO tours, drivers are maniacs.
So easy when booking with DialAFlight -always an excellent service. Thanks Jason!
Very professional team - always go the extra mile
Recommended hotel was excellent - a repeat is on the cards
Listening to some of the issues other travellers experienced with another travel provider we are thankful for the piece of mind Gareth and his team provide. Their professionalism and experience is second to none
Just keep doing what you do - every time I book a flight you look after us until we return home.
Great service
Excellent personal service with our trip planned from start to finish.
I couldn’t fault DialAFlight; booking through the company made my life much easier. Their support when BA were doing their best to spoil our holiday was superb!
I have used DialAFlight for over 20 years and have always found them to be professional, helpful and informative. I would absolutely recommend
Fabulous hotel. Good choice Vinny. Thank you.
Vinnie is AMAZING , he will get every chance with all our bookings going forward
Great customer service, from initial contact through to the day before our holiday
Ian, many thanks for all your kindness and advice.
Our Virgin Economy delight seats were very uncomfortable and too far back otherwise all good
As always, a good service from DialAFlight
From the initial contact to the travel details on your app, everything went like clockwork. I suspect my upgrade was not your doing but it certainly was the icing on the cake.
More help or info with managing seat booking would be useful.
Last Christmas, my sun-loving mother opened a small box, which had an airline luggage tag inside it. We were off together to Saint Lucia, one of the Caribbean's most attractive islands.
Specifically, to Anse Chastanet, in the jungle on the west coast of the island near Soufriere. It doesn't allow children, and so this promised to be a complete break for both of us (it does allow grown-up children, so I was allowed to go!).
Embracing Saint Lucian culture, the rooms and restaurants are decorated with native fabrics and the smiling staff are resplendent in traditional dress, with small numbers in their hats that reflect their marital status; one for single and looking; two for engaged; three for happily married. We liked to keep an eye on their hats throughout our stay for any change of status.
The hotel sits on a steep hill. On one side, rooms look over a perfectly formed sandy cove; on the other, the view is the Pitons - those dramatic mountains that rise out of the sea like prehistoric fangs.
It all reflects architect owner Nick Troubetzkoy's passion for nature. He plainly wants the foliage and the flowers, and the birdsong, to be an integral part of your holiday. The resort encompasses 600 lush tropical acres with two soft sand beaches. It's a World Heritage Site and the resort’s two crystal-clear bays are part of a designated marine reserve protecting miles of colourful coral reefs teeming with tropical fish.
Mr Troubetzkoy is obviously committed to green principles and is extremely environmentally conscious.
A dozen of the rooms are tucked in behind the coconut palms that line the beach and the remainder are built on the flower carpeted hillside. To make the most of the panoramic views and the refreshing trade winds, the octagonal whitewashed cottages come with wrap-around flower-draped balconies and louvered windows.
There are some very quirky and appealing touches to some of the suites. In one, the balcony is built around a full-grown red gommier tree; in another a flamboyant tree drapes its red blossoms around the balcony. Some have their fourth wall open entirely to the vistas, yet are still completely private.
The ethos is to embrace the outdoors: there is no glass, rather shutters that allow the gentle breeze to drift in.
No phones, no TVs, no air-con, not even any curtains.
We were woken each morning by the jungle cacophony, as though the birds were screaming for us to get up and make the most of every moment.
A gentle routine started to emerge.
After breakfast in the treehouse restaurant, I'd put on my gym gear. But instead of pounding the cross-trainers, I'd spend a sweaty hour exploring the jungle trails behind neighbouring beach, Anse Mammet. That took care of any guilt about spending the rest of the day horizontal.
My mother normally loves nothing more than to be out exploring the local markets, finding a great fishmonger and creating abundant feasts for her extended family. Here, she had little choice but to relax.
One afternoon, seduced by the promise of colourful reefs and abundant marine life, we boarded a boat for a snorkelling safari at the foot of the Pitons.
Julia, our guide, led us for an hour, wending our way above the underwater rock formations, signalling to creatures hiding in dark crevices or camouflaged in the coral.
She taught us how to dive to the shallow sea floor to get a better look at the shy puffer fish and pointed out a turtle drifting past.
Above Anse Chastanet lies Jade Mountain, a sister hotel that is different in character.
It's a modern structure that looks like something from the sci-fi series Lost, with a maze of walkways and bridges leading to the 24 huge rooms.
Our week was spent eating our way through the menus of the different restaurants. Our favourite evening was spent at Apsara, on the torch-lit beach, the waves a few metres from our table.
The food is a fusion of Caribbean Indian, like nothing we'd tasted before and utterly delicious. A week of eating, sleeping, swimming, snorkelling, reading and chatting passed in a flurry.
The bond between my mother and me has always been strong, but to spend a whole week together in such glorious surroundings was a rare treat.
My mother said it was one of the best holidays she's ever had - and I don't think she was just being polite.
First published in the Mail Online - October 2016
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