Your calls always answered within 5 rings.
Communications and guidance with Libby and staff excellent.
Delighted with the re-arrangements managed by Leo as a result of Heathrow fire.
Travis is always professional and helpful
Andrew was very helpful and sorted all our needs. Would definitely use again.
Very efficient
When our flight was cancelled with Virgin because of the Heathrow fire, we were contacted promptly and were put on the next available flight. The speed and efficiency of this service was fantastic. We were able to still have a great holiday despite losing a day. Thank you so much
Good support from Luke and his team - It was good to know they resolved a problem when I initially booked with BA
Many thanks to Curtis for arranging transport during our recent trip to Antigua. It made all the difference to our holiday.
Marshall Finnimore is the greatest
The only disappointment from DialAFlight was securing a room for late checkout, which was discussed. Albeit at the discretion of the hotel.
It's always 'excellent'
Only one glitch: the transfer company at Grantley Adams Airport Barbados had an invisible sign. Otherwise faultless organisation with excellent flights and hotel.
Thank you for the dedicated service
Everything went very well as usual - cannot fault anything that DialAFlight do so keep up the excellent work and look forward to my next trip
Fantastic support when the Heathrow incident happened and we were cancelled for our journey home - all done and dusted within 2 hours so all we had to do was relax.
Next time we will book our seats earlier - we were disappointed not to have the window/aisle two we like.
You were fabulous and I’ve already recommended you to quite a few people
When our flight was cancelled DialAFlight re-booked us within the hour and managed to keep us at our hotel for another day. Everything was done swiftly and we were kept updated hourly. Would definitely use you again.
My friend recommended I contact Gavin and he found me a good deal to Jamaica. His after sales service was excellent.
Stevie was exceptionally helpful at all times.
Brilliant holiday - the Body Holiday was just what I needed and I got bumped up to Club class on return journey. Thank you Harvey and all at DialAFlight
Claire, as always has given us ‘wall to wall’ excellent service
Will definitely use you again
Perfect and great communication
You've been excellent and I will continue to recommend you to friends and family.
Ethan and team thank you. The assistance for my wife saved me a lot of hassle.
All hotel and flight arrangements were fine
Not impressed with airport transfers with BO tours, drivers are maniacs.
So easy when booking with DialAFlight -always an excellent service. Thanks Jason!
Very professional team - always go the extra mile
The most dreaded words I know are 'closed for refurbishment'.
Whatever they apply to - a favourite hotel, restaurant or bar - they inevitably signify the end of something I love and the beginning of something I will loathe.
Professionally I crave sudden change - I'm in the news business. But personally I yearn for the opposite. I'm a creature of habit.
So for years I've regularly returned for a 'lads'' holiday with my three sons to the same Caribbean resort - Jumby Bay, a 300-acre private island with 40 hotel suites and 50 private homes off the coast of Antigua.
We stay in the same two intercon-necting suites, sit on the same stunning beach all morning, play afternoon cricket on the same 22ft stretch of sand, dine in one of the same delightful three restaurants - and I get mocked in the same merciless manner by my offspring before finally collapsing in the same gorgeously appointed bedroom.
It's been an utterly reliable, gloriously peaceful break from media frenzy.
But as I was booking my most recent trip, back came an email saying: 'New management: Complete Design Transformation'. Even worse, the refurb would be going on while we were there. Nightmare beckoned. We flew there full of fear and trepidation.
One of Jumby Bay's many beauties is that it lies a two-minute drive and five-minute ferry from Antigua's V.C. Bird International Airport. Within 40 minutes of landing, we were at the resort, sipping a rum punch.
There are no cars: every guest gets a bicycle instead. Guests at the private houses have golf buggies. There are no locked doors to suites: the island operates on trust.
I could trust the old 'Jumby Bay', run by Rosewood Resorts under the cultured eye of its brilliant former general manager, Andrew Hedley.
But could I trust the new 'Jumby Bay Island', now run by the Oetker Collection? That was the big question.
My first surprise was the food. It was always good, but this time it was exceptional, especially in the signature Estate House restaurant.
The head chef was trained by French genius Alain Ducasse and it shows. Trust me, you won't eat better than this anywhere in the Caribbean.
Breakfasts at the ocean view Pool Grille were as lean and healthy or as sinful as you desired. And I particularly enjoyed the new lunchtime beach shack barbecue that delivered delicious lobsters.
My second surprise was the general standard of service, everywhere in the resort. It was, astonishingly, even faster and more consistently reliable than before.
The Jumby staff, many of whom have been there many years, take great pride in their work and their enthusiasm for the renovations was infectious.
Once I viewed the extensive 'structural changes', I realised why… and my fears promptly converted to three cheers.
This refurb is more evolutionary than revolutionary, executed by acclaimed Brazilian designer Patricia Anastassiadis. Oetker has introduced a spanking new beachfront infinity pool, a fabulous addition. It has also performed substantial upgrades to the water sports centre and luxury spa.
And the old Veranda restaurant and lobby area has been ripped up and replaced by an elegant new Italian restaurant and bar.
But none of this has changed the 'feel' of the place.
Many big names find peace and solace here. I've seen everyone from Sir Paul McCartney to Mariah Carey and Will Smith strolling along the beach, and no-one bothers them.
Last year, Barcelona football super-stars Lionel Messi and Luis Suarez were both at Jumby the week before we arrived, causing my sons to nearly disown me for not booking us in at the same time.
'Dad,' raged my eldest, Spencer, 'have you any idea how many Insta likes I'd have got for a beach kick-about video with those two?'
More than he'd get for playing cricket with me, definitely.
You can be as energetic or lazy as you like on Jumby. There's a great gym, some excellent floodlit tennis courts, and you can cycle wherever you like.
Or, like me, you can just take a gigantic metaphorical chill pill and do almost nothing. And I feel enthused by the new owner's commitment to preserving the best of Jumby Past, and excited by their vision for Jumby Future.
If I were writing a news headline about it, it would be this: BREAKING NEWS: Jumby Bay's back – better than ever.
First published in the Daily Mail - January 2019
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