Your calls always answered within 5 rings.
Shelley was fantastic and helpful and communicative. Great service!
I bought 3 bottles or rum at duty free in Jamaica. When I arrive at Manchester they took them because I didn't have a bag. They said I should have been given a bag In London. How do I claim ??
Fabulous holiday, never fail to deliver, thank you Howard for sorting again for us!
Great service - will definitely be using again
Disappointed by the Barbados government tourist tax on the hotel room amounting to 24 US $ per day. I think this is excessive.
Keep doing what you’re doing!
We had a wonderful holiday. Reece got it just right. However, the first hotel, The Savannah Beach in Barbados was much inferior to the second, Galley Bay Resort, in Antigua, which was the right way round and as expected.
Fairmount in Barbados not fit for purpose - totally overpriced and not 5 Star. Everything else perfect thank you
Great holiday but I now know why BA stands for Bloody Awful!
As usual Marie made sure the trip went perfectly and without a hitch
Excellent service. Calvin has been brilliant
First time I’ve used DialAFlight and Will certainly use you again
Helpful as always and thanks to Samuel
Declan, Paul and Orlando worked tirelessly for many months to help me with this holiday which was complex. Declan was kind, generous with his compassion and could not have done more to help me. Customer service and care are the most important elements to me. To feel comfortable and supported these days is rare.
Attentive as always.
Excellent service as always - many thanks and look forward to our next one
I would like to say a big thanks to Gino - this is the second time he has delivered a great service. I have already recommended him to my sister and her husband. Brilliant service.
Your suggestion to route through Madrid was genius. All other flights back were delayed by a day
Lauren supported us really well.
All went well - Virgin were great and the hotel did what they said on the box. Very happy with it.
Great service. Helpful staff. Polite and knowledgeable. Thank you very much!
Ben brilliant as always...
Stacey Rayner looks after all my personal and business trips and I cannot express how amazing she is ... from recommendations on hotels, flights and excursions everything is spot on! On top of that she always fights for the best deals (including room upgrades and best flight times). Thank you for another great trip
The ferry time from Bequia to St Vincent on our return did not coincide with flight time so we had to hire a boat for £500
Excellent service as usual from DialAFlight. Sadly the holiday didn’t match up - the answer to a different question!
Love DialAFlight. Jed looked after me whilst Jordan was off. Thanks so much Team DialAFlight. Much Love.
Very good customer service
Delivered everything they promised - will definitely use again
Service 10/10 - thank you for all your support
Everything went very smoothly and the planning of the whole trip was excellent. It took all the worry out and we just felt so relaxed.
The most dreaded words I know are 'closed for refurbishment'.
Whatever they apply to - a favourite hotel, restaurant or bar - they inevitably signify the end of something I love and the beginning of something I will loathe.
Professionally I crave sudden change - I'm in the news business. But personally I yearn for the opposite. I'm a creature of habit.
So for years I've regularly returned for a 'lads'' holiday with my three sons to the same Caribbean resort - Jumby Bay, a 300-acre private island with 40 hotel suites and 50 private homes off the coast of Antigua.
We stay in the same two intercon-necting suites, sit on the same stunning beach all morning, play afternoon cricket on the same 22ft stretch of sand, dine in one of the same delightful three restaurants - and I get mocked in the same merciless manner by my offspring before finally collapsing in the same gorgeously appointed bedroom.
It's been an utterly reliable, gloriously peaceful break from media frenzy.
But as I was booking my most recent trip, back came an email saying: 'New management: Complete Design Transformation'. Even worse, the refurb would be going on while we were there. Nightmare beckoned. We flew there full of fear and trepidation.
One of Jumby Bay's many beauties is that it lies a two-minute drive and five-minute ferry from Antigua's V.C. Bird International Airport. Within 40 minutes of landing, we were at the resort, sipping a rum punch.
There are no cars: every guest gets a bicycle instead. Guests at the private houses have golf buggies. There are no locked doors to suites: the island operates on trust.
I could trust the old 'Jumby Bay', run by Rosewood Resorts under the cultured eye of its brilliant former general manager, Andrew Hedley.
But could I trust the new 'Jumby Bay Island', now run by the Oetker Collection? That was the big question.
My first surprise was the food. It was always good, but this time it was exceptional, especially in the signature Estate House restaurant.
The head chef was trained by French genius Alain Ducasse and it shows. Trust me, you won't eat better than this anywhere in the Caribbean.
Breakfasts at the ocean view Pool Grille were as lean and healthy or as sinful as you desired. And I particularly enjoyed the new lunchtime beach shack barbecue that delivered delicious lobsters.
My second surprise was the general standard of service, everywhere in the resort. It was, astonishingly, even faster and more consistently reliable than before.
The Jumby staff, many of whom have been there many years, take great pride in their work and their enthusiasm for the renovations was infectious.
Once I viewed the extensive 'structural changes', I realised why… and my fears promptly converted to three cheers.
This refurb is more evolutionary than revolutionary, executed by acclaimed Brazilian designer Patricia Anastassiadis. Oetker has introduced a spanking new beachfront infinity pool, a fabulous addition. It has also performed substantial upgrades to the water sports centre and luxury spa.
And the old Veranda restaurant and lobby area has been ripped up and replaced by an elegant new Italian restaurant and bar.
But none of this has changed the 'feel' of the place.
Many big names find peace and solace here. I've seen everyone from Sir Paul McCartney to Mariah Carey and Will Smith strolling along the beach, and no-one bothers them.
Last year, Barcelona football super-stars Lionel Messi and Luis Suarez were both at Jumby the week before we arrived, causing my sons to nearly disown me for not booking us in at the same time.
'Dad,' raged my eldest, Spencer, 'have you any idea how many Insta likes I'd have got for a beach kick-about video with those two?'
More than he'd get for playing cricket with me, definitely.
You can be as energetic or lazy as you like on Jumby. There's a great gym, some excellent floodlit tennis courts, and you can cycle wherever you like.
Or, like me, you can just take a gigantic metaphorical chill pill and do almost nothing. And I feel enthused by the new owner's commitment to preserving the best of Jumby Past, and excited by their vision for Jumby Future.
If I were writing a news headline about it, it would be this: BREAKING NEWS: Jumby Bay's back – better than ever.
First published in the Daily Mail - January 2019
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