Your calls always answered within 5 rings.
Consistent quality service.
Keely gave us a wonderful holiday and everything went to plan
Philip as always fantastic. Although there was a huge saving on our flights to Antigua flying Virgin I would be hesitant in travelling on Virgin again. Planes were old, service fair and food awful.
We had a great holiday and all the flights arranged by Reid went smoothly
Exceeded expectations
Include seat allocation would have been great, but I understand that isn't possible.
Excellent service all round. Wayne gave me a holiday well organised and at a price I had stated. Highly rate you to single friends
Logan has been fantastic, thank you
Lucas was outstanding from planning our itinerary to keeping in touch with updates throughout the whole process. Can’t recommend highly enough. Thank you also to Harriet who sorted a last minute change of plan so efficiently
Leo and his colleagues were excellent, amazingly helpful. I will certainly be in contact with you all again.
Thank you Fergus. A well organised trip with good communication and clear itinerary. Look forward to booking my next trip and many more with you.
You did more than enough. All went as planned
The staff at DialAFlight went beyond the call of duty. Thank you all
Competitive pricing for the flights and excellent customer service from the time we booked to when the holiday took place. I would highly recommend and will be using this company again when I book my next holiday
As usual DialAFlight were excellent in every respect
All very efficient as usual - Lily did a great job of organising everything
A professional, reassuring service always, wouldn’t use any other company
Excellent as always! I have total confidence when Tommy is booking our flights, and have recommended DialAFlight to several people during the year. All have been happy with the service. Keep up the good work guys!
Only issue was our hotel room was next to the main road so very noisy. Also a nightclub nearby that played music until 5am.
Teddy is a real credit to your company. Would definitely book again. Excellent service as per usual.
Fantastic service, highly recommend Billy Gardner who always gets us the best price with no reduction on quality of service..
Very happy with the excellent service that I received. I was kept informed at all times .
Had a fantastic holiday in Antiqua. Stayed at 2 hotels recommended by Edward at DialAFlight and enjoyed both. All the arrangements worked perfectly
Perfect as always
Attention to detail were taken on board and our criteria and needs were met.
Niall arranged a business trip with flights and hotel perfectly as always - a great help for my non computer literate husband!
All good except no GF food on outward flight (corrected by you very promptly for return flight).
Thank you Craig and team DialAFlight. Recommend you to all our friends who have travel plans. Roll on next April!
Rebecca, was attentive and answered any queries promptly. The app is very useful and allows you to recheck information. Very competitive on pricing. Highly recommend them
Very good service thanks
There is a dusty old history book in the library of the Sanctuary Cap Cana, entitled The British Are Coming. It feels rather prophetic. Ten years ago, the Dominican Republic, with its troubled political past, would have been quite low down the average Briton's Caribbean wish-list. No longer. In fact, the country's tourist industry has rallied so strongly post-pandemic that it is now the most popular tourist destination in the entire Caribbean.
British visitors are still heavily outnumbered by Americans, but with regular direct flights from the UK, there is no better time to visit a likeable destination with a real spring in its step.
All the main tourist developments are concentrated in Punta Cana, at the eastern tip of the island. The enclave feels light years from the hustle and bustle of Santo Domingo, the capital, but if you are in search of the holy trinity of sun, sea and sand, not to mention golf courses, theme parks, sunset cruises, etc., you will not feel short-changed.
The lavishly appointed Sanctuary Cap Cana, which opened at the start of 2023, epitomises the new mood of confidence in the Dominican Republic.
It really is a beautiful property, blending Spanish colonial architecture in the main building with state-of-the-art accommodation and facilities. The lovingly landscaped gardens, interspersed with tropical flowers and shady streams, are delightful.
For Marriott International, the owners, the resort marks a significant first: a luxury resort which is also all inclusive. i.e, you can eat and drink as much as you like, 24/7. The luxury and all inclusive markets have traditionally been seen as distinct, targeted at different kinds of holidaymaker.
In the case of the Dominican Republic, the island used to be associated with all inclusive resorts that were so cheap and cheerful that they were a magnet for drunken young Americans on a bender. Think Ibiza in the tropics.
So Marriott is breaking the mould and I am curious how well the Sanctuary has been able to square the circle.
Very well indeed, is the answer. In fact, judging by the pervasive smiles on the faces of our fellow guests, Marriott has got a winner on its hands.
It is an adult-only resort and, at the poolside bars, the cocktails are flowing from early morning, as you would expect. But there is not much sign of raucousness and, at the resort's various bars and eateries, there is an attractive mix of informality and stylishness.
People dress casually, chat to strangers, take photos, lark about in the pool, let their hair down. But there is nothing cheap and cheerful about the food.
The breakfast buffet is as good as I have come across: a plethora of fresh fruit and fish and pastries and omelettes for the ages.
The traditional American steakhouse is another winner: prime cuts of beef, cooked to perfection, washed down with fine French wines. And if you just want a simple burger and fries, or sushi, you can have them.
From dawn to dusk, relaxation is the name of the game. Apart from a few people riding bicycles around the resort or doing aerobics classes, nobody ever seems to be in a hurry. There is just too much in the surroundings to savour.
From our balcony suite, with its outdoor Jacuzzi, we are able to admire the Caribbean at its incomparable best, with the sun catching the tiny waves and an endless succession of brown pelicans swooping to catch fish. Or trying to catch fish. One doughty bird, whom we nickname Percy, makes six attempts in as many minutes, hovering, swooping and emerging with diddly squat.
Why does he do it? He must know he's wasting precious energy. But his persistence is oddly touching.
For me, people-watching is an intrinsic part of any holiday, and there are rich pickings here, with more minor comic characters than Love Island. The tattoos on display in the pool are an education in themselves. I keep willing the woman with a baby penguin on her shoulder to stand next to the man with a large shark on his chest, so I can shout: "Look behind you!"
Apart from one couple from Berkshire, most of our fellow guests are American, with a median age of around 40, while the friendly Spanish-speaking staff give the resort a quite different feel to former British colonies such as Barbados or Antigua, where you are at risk of bumping into your neighbours from Hemel Hempstead.
If the days are relaxed and low-key, a chance to unwind and leave the cares of the world behind, the resort really comes to life after dark, with live shows and cabarets and cheesy crooners and as many opportunities for dad dancing as a seasoned ham like me could ask for.
It all adds up to a very attractive package: an oasis of calm and sophistication in a likeable country.
If you are a sucker for the Caribbean, like me, and want to spread your wings, this could just be the answer.
First published in the Daily Mail - December 2023
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