Your calls always answered within 5 rings.
Michelle is excellent
Everything DialAFlight did was perfect. Pity, but there was little snow, so many of the things we booked , husky rides etc, were cancelled.
Avoid Birmingham International Airport if you can. It is simply dreadful.
You were excellent. British Airways was awful.
Very efficient as always
We have been using DialAFlight for years and they never fail to give anything other than first class service. Huge thanks to Edward who once again pulled out all the stops to help book a diverted route due to sanctions and also bringing my wife's return flight forward due to biometric card changes. All done over the telephone .BRILLIANT.
We’re always kept informed with everything regarding travel updates and changes. Spot on service.
The airline said they didn’t know that we were taking firearms and it wasn’t on their system in T2 at check-in
There seems to be a lack of communication for wheelchair requirements by BA. When we booked in at LHR they were not aware of the 2 wheelchair requests. At Marseilles, I was put in a wheelchair where one side guard was missing and the tyre was rubbing on my trousers! These are issues where DialAFlight is not at fault.
We were told by BA that our flight had been cancelled - due to bad weather in the UK. We had calls and emails from DialAFlight offering help and advice.
First class support from Darryll Hansford
For the benefit of future clients it would be preferable to warn them of the additional costs involved with a US hotel stay. The Motto Hilton Times Square added considerable extra fees including a so called Destination fee.
Always live up to their profession and always helpful staff
Big thank you to Gareth and his team for their professionalism and fantastic help and support. We would not go anywhere else
As always excellent service.
Mason was extremely helpful and professional. We would certainly recommend DialAFlight to others and use them again in future.
Great service by Chris and team.
The excursion company was a little lax on information
I always trust you with my travel arrangements.
I'm not a seasoned traveller but you got me to my destination and back despite uncertainty in my own changing requirements.
Super service as always - keep up this amazing work
It is a great company to do business with. I would not use anyone else. Very professional and helpful.
Claire Doherty has helped me personally over a number of years. Whatever I’m booking, whether that’s a long haul flight or a hire car, I get the same great service, good advice and attention regardless. Knowing there will be someone at the end of a phone if you need help is priceless and when I missed my flight home once I was able to get help in the middle of the night. You can’t ask for more.
excellent service at a good price
Fraser has been incredible throughout and I would most definitely recommend DialAFlight to friends and family! We had the most amazing trip to Lapland! Fraser was highly informative and easily contactable throughout and assisted me with amending my booking due to personal circumstances. Thank you so much!
Consistently great service from DialAFlight. Ian has been looking after our holiday arrangements for many years. Highly recommended - we tell all our friends about him
Fantastic agent who was thorough and thoughtful through the whole process. Will definitely use Marie again and recommend to all my friends.
Great to be able to get through on the phone so quickly when there is a problem.
As always our trip was perfectly organised by Peter Smith.
Abbie went above and beyond to ensure my solo trip went smoothly. I discovered on check in that I had been given a resort credit which I gratefully used for my spa session. I was unexpectedly allocated a sea facing room which was amazing.
Florence is a feast for the eyes, with art and wonders at every turn. And when your brain is full of amazing images, you can find dozens of brilliant places to fill your stomach...
BACK TO THE FUTURE
Opening a new gallery in Florence is a bit like adding an extra dish to a banquet. But the Museum of the Opera del Duomo (it opened in October) contains a real wonder. It's the actual-size reconstruction of the original facade of Florence Cathedral. They put back its original statues, in storage for centuries, following details on a 16th Century drawing. The facade was part of architect Arnolfo di Cambio's first, 1294, vision for the cathedral. Never properly finished, it was removed in 1587.
SUPER HUMAN
Michelangelo sculpted the 14ft-high statue of biblical hero David between 1501 and 1504, while in his 20s. It is a supreme creation of the human mind, and hand. The plan had been to set the white marble statue high on the roofline of the cathedral, alongside other figures. Too massive to be lifted there, the colossus stood in Piazza della Signoria for 300 years, before being moved into the Galleria dell'Accademia in 1873 (a copy replaced it). It was restored in 2004.
MARKET LEADER
Mercato Centrale, on the first floor of the iron and glass market built in 1874, is the city's liveliest place to eat. Walk there through the stalls of leather goods traders (Via dell'Ariento), and head to the first floor. Mercato Centrale opened in 2014 to revive this ancient quarter, as one big dining space. There are 12 sections, each serving a speciality Tuscan dish made with ingredients sourced from the market stalls below.
ART BEAT
It's almost worth walking around the Uffizi at random, for that extra shiver of thrill when you unexpectedly come across Botticelli's Birth Of Venus and Leonardo's Annunciation. The other, equally majestic collection is in the vast Pitti Palace, on the south side of the Arno. There are many sublime paintings by Raphael, Titian, Lippi, Caravaggio and Rubens. You could spend a day in each.
PHEW VIEW
We crossed the Arno over the Ponte Vecchio, for the quietest walk in the city. Heading up the Via di San Leonardo, we saw no other pedestrians. After a coffee at the top of the hill, we circled back, down Viale Galileo, to a famous viewpoint of the city that we had all to ourselves. We curled around the Abbazia di San Miniato and the Chiesa di San Salvatore. Only then did we meet other people, puffing up the hill to the Piazzale Michelangelo, with its bronze replica of David.
WHEN TO GO
Florence can be crowded, although new pedestrianisation schemes make walking the central squares much easier. (To avoid the crowds, October to March is a great time to visit.) Fancy a coffee to start the day in Piazza di Santa Maria Novella? Order at a cafe's counter for the lowest prices - pay when you leave.
First published in the Mail on Sunday - April 2016
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