Your calls always answered within 5 rings.
Thanks so much for your help William, especially with the Heathrow fire - you were still able to secure us a flight the very next morning. Well done!
Everything was perfect
You were great from the start with your help and advice and we knew you were there for us if we needed you. Thanks for being the "belt and braces" of our holiday.
As good as ever, thank you Fraser. You take all the stress out of travel
Customer service levels from Ryan and Guy are very high. Have used them for a long time now and trust their recommendations.
The only downside was not having a DAF rep to inform us of tours and activities
It all went really well. I'll give feedback on the hotel so you can inform other clients of the pros and cons in more detail
Hannah has been amazing with her customer service throughout
Inter Caribbean Airways have a reputation for being late. We were delayed 2 hours at Barbados awaiting flight to SLU. This airline is disorganised and has few controls, resulting in passengers taking oversize cabin baggage on board and then having to transfer it to the hold. Caribbean Airlines much better organised.
Vinnie is fantastic!
Excellent service from Ralph and Tristan. We were impressed with the service and will definitely be reccommending DialAFlight to family and friends. Many thanks!
A very reliable travel company. Wouldn't use anyone else now that I have discovered DialAFlight.
Everything you did for my trip was perfect, many thanks
BA Premium cabin food was disgusting !
We were surprised by the resort fees, completely unaware that there would be extra charges of $36 per day!
Everything was so easy and I did not have any worries at all. I was very happy with the customer care and support from Fraser
Perfect trip
Orlando Spragg always supports the client and provides an excellent service.
The crew were excellent but surprised for a 3 hour plus flight no food available other than a bag of pretzels. I appreciate it's BA economy but even Ryanair offers food if you pay for it
Very professional, excellent customer service. Book your flight, get your itinerary without delay, relax. DialAFlight will keep you up to date and are available throughout.
Always book with Kieran Greenfield, best there is.
Michelle is always polite and helpful no matter how many times we ask her to cancel or alter our travel arrangements.
Virgin Upper Class return flight on AirBus 300 with angled offset seating was not practical or comfortable'
Our holiday to St Lucia was one of the best we’ve had and Hotel Stolentime was exactly what we wanted with so many activities included. Thank you.
Glen did a great job!
This was a perfect holiday thanks to your attention to detail
No complaints about DialAFlight and all arrangements, especially the help on getting our room changed. However the hotel far very short of what we expected.
Communications and guidance with Libby and staff excellent.
We were not allowed into the sea because it was dangerous. It did spoil our holiday. I hope this will update the information you give your clients.
Delighted with the re-arrangements managed by Leo as a result of Heathrow fire.
The winds of change have blown strongly in Cuba in recent years, bringing heady days for both the country's creaking authorities and its 11 million inhabitants.
As this sort of modern revolution has ended its isolation from the rest of the western world, Cuba has become one of the most fascinating holiday destinations.
My Spanish wife Montserrat and I were determined to venture first beyond the capital, Havana, to see part of Cuba visited by those adventurous enough to endure a two-and-a-half hour journey, during which vast potholes and wandering chickens are just two hazards.
We were heading for Vinales, a small town in a national park 113 miles west of Havana, known for its limestone mogote hills that look like huge haystacks.
Nothing prepared me for this prehistoric landscape. I half expected a tyrannosaurus rex to come charging round the corner. Luckily, the only giant creature we en-countered was a hutia, a massive rodent so tame it happily nibbled on leaves we offered.
The Vinales region is a twitcher's delight, and we saw hummingbirds, mockingbirds and tiny Cuban todies, with their pink flanks and red throats singing a distinctive, soft call of 'pprreeee-pprreeee'.
We were staying in a red-roofed cabin at the state-owned Los Jazmines hotel. The cabin was made of concrete after its wooden predecessor was destroyed by Hurricane Gustav in 2008.
We were here to celebrate a significant birthday for Montserrat. But as she opened our cabin's curtains the next morning and saw the mist rising from the valley below, becoming 40 seemed a breeze.
We visited one of the tobacco fields that produce the crop for the finest cigars in the world. Winston Churchill favoured the Romeo y Julieta brand.
Leading grower Ivan Hernandez talked us through the process and showed us how to roll a perfect puro - not using the apocryphal method involving the thighs of a virgin.
Before President Kennedy imposed a trade embargo on Cuba in 1962, he is said to have asked an aide how long it would take Castro to cave in. 'One year,' the aide replied. 'Well then,' said JFK, 'I want 365 cigars to keep me going.'
Until the revolution, Cuba was a tropical playground for American gangsters. Al Capone had a holiday home in Varadero, which is where we went next – a 12-mile peninsula of sugary sand two hours' drive to the east of Havana.
There, we stayed at the all-inclusive Grand Memories hotel, full of friendly holidaymakers from Canada, which normalised relations with Cuba in the Seventies.
We hopped in a taxi to La Casa de Al, a restaurant in a villa that once belonged to Capone. The waiter made me an offer I couldn't refuse – of paella, Cuban-style. It was indifferent, but, given that this hoodlum hangout was decorated with photos of Capone and his henchmen, I didn't kick up a fuss.
Varadero's beaches are beautiful. We sunbathed, swam and danced to salsa until it was time to move on to Havana.
Hard-drinking novelist Ernest Hemingway became indelibly associated with Cuba. He is said to have sunk 12 mojitos in one hour at the tiny La Bodeguita del Medio bar, but we enjoyed just one or two, to the sounds of a Latin band, before moving on to Hotel Ambos Mundos.
Room 511 has been preserved as an atmospheric museum to the author, who lived there for seven years. It's complete with his typewriter and fishing rods.
For a taxi back to our hotel, what better than one of the 60,000 or so classic American cars that survive from before the embargo? Ours was a 1958 cherry-red Dodge Regent, whose driver, Carlos, was old enough to remember life before the revolution. 'People were so poor in the countryside,' he told us. 'Castro improved their lives.'
For 20 pesos (£14), he took us on an idiosyncratic tour of some of Havana's lesser-known attractions, including John Lennon Park, where an elderly lady is employed to give tourists a pair of metal-rimmed glasses to put on the bronze statue of the late Beatle. The government gave her the job after fans kept pinching the Lennon specs.
While Cuba has become more open, it seems determined not to lose its unique character.
'We're not going to have Cuba filled with McDonald's and Kentucky Fried Chicken,' said our guide earnestly. 'We will never let that happen.'
However, as more and more free-spending Americans visit, the pressure to change could well prove overwhelming. All the more reason to go now.
First published in the Daily Mail - July 2019
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