Your calls always answered within 5 rings.
Superb as always - thank you so much Lloyd
It would have been good if it had flagged up on the Jaaneman Riad’s details that they serve dinner if pre-ordered. Especially for people arriving early evening. The Riad was excellent and the staff were extremely friendly and helpful. Would highly recommend it. Thank you Ewan and Lee
Thanks for your support Jed. Rwand Air were very trying
The staff onboard Titan were polite, helpful and went the extra mile. Also thank you to Mason and his wonderful team
Great as always
Pete is always brilliant
Doug, you're simply the best. All went to plan.
I've used your company several times and will continue to do so. Although not the cheapest you offer excellent service with superb communications especially, when through no fault of yours, things went a bit wrong with the airline.
Only downside of the trip was BA. Punctual smooth flights but on board was very poor; they offered us roast chicken for breakfast and quickly ran out of fruit. DialAFlight support was great.
Matthew is always brilliant. We have recommended him to so many. We feel absolutely supported on our travels and wonder why anyone makes their own bookings when they could benefit from the support given by DialAFlight
I have used your service many times and have even recommended you to other travellers during my trip
Great planning and attention to detail. Thanks again Billy
The car hire inclusion was seamless - definitely do it again and many thanks for your help and efficiency.
I will be back for further bookings
The holiday was perfect in every way and the service from you was superb. FYI flying economy class with British Airways was poor and I would never fly with BA again.
Ethan was great - very helpful.
We will definitely use the company again
Although we booked ourselves into Rosenhof Boutique Hotel Oudtshoorn South Africa and Lemoenfontein Game Lodge Beaufort West South Africa they were both very good and we would recommend these places.
We’ll do it again.
Perfect holiday arrangements. Everything went like clockwork. Jeff who we deal with was very helpful
Excellent as always.
Your personal service and problem solving was superb throughout, particularly when RwandAir kept changing their flight times at very short notice. Sorting out the mistake that RwandAir made in splitting our bookings from Lusaka to Kigali on the return flight was gold dust - I wouldn't have known what to do. Thank you very much.
Marshall was excellent, as always. I will definitely be booking with him again in the future.
Julie is top of the pops.
Warn customers about immigration time in Marrakech - 2.5 hours queuing. They may be able to book priority
Marrakech airport has horrendous passport control queues. It took 3 hrs to get through so our transfer taxi had left. It was over 2 hrs when leaving the country. Clients should be warned of the delays, as should taxis waiting for clients.
As usual great service Kirsty
Emirates flights are a bit long to get to South Africa via Dubai, but very clean, comfortable and reliably on time! TIP 1: I booked a "Low Fat Meal" and got served long before anyone else, which gave me more time to cover my eyes and sleep during the flight! TIP 2: I booked aisle seat on the inner seating so as to have just 1 person disturb my sleep during the flight. Luck had it that I have nobody seated next to me on any of the 4 flights!
It would have been helpful to get more information about the trek. We received some great info by Altezza - but only upon arrival.
Fantastic holiday only gripe is there was no transfer from hotel to airport arranged on way back
Tucked away on a peninsula on the north coast of the Dominican Republic, a subtle symphony of tropical modernism awaits: bamboo beams, carved teak, polished limestone and parallel symmetry everywhere you look. All blending in perfectly amid the palms and bougainvillea.
This is ANI Dominican Republic, a villa sleeping up to 28 people (which you have to book exclusively), and it is luxury on a new, ever-so-discreet level.
This means chilled towels, premier champagne, meals on the beach, spa treatments, laundry service, rum tasting (the local distillers and their wares are brought to you), cigar-rolling demos and local dance troupes performing on your terrace. All included, naturally.
Yes, it's scarily expensive but illustrative of what's going on in the new-look Dominican Republic.
Not so long ago the country was the default destination for cheap Caribbean sun, full of factory-style hotels with 24-hour buffet meals (on plates ready heated by the dishwasher), unlimited booze at swim-up bars and drunken games of pool volleyball.
All of that's still there, but the script needed rewriting. And the architecturally striking ANI Dominican Republic is perhaps an extreme example of the way things are moving on this large island lodged between Jamaica and Puerto Rico in the Caribbean Sea.
The Dom Rep now enjoys a small fleet of top-flight hotels and plenty of comfortable villas. Close to ANI on the north coast is a case in point: Amanera, part of the chi-chi Aman hotel group, strikes another modernist note of flat roofs, coloured concrete and glass looking over Playa Grande, one of the Caribbean's best beaches.
At the opposite end of this mile of cream-coloured sand is the Playa Grande Beach Club. It is diametrically opposed in design, with its unexpected British-Caribbean theme of white and pastel-coloured wooden cottages, patterned aguayo tiles and verandas trimmed with filigree fretwork.
The Dominican Republic is so big you should choose your airport carefully (ANI is most easily reached via Puerto Plata on the north coast).
Meanwhile, over in the southeast resort area of Punta Cana, to which BA flies direct, is Eden Roc, a five-star hotel that burst onto the scene a decade ago in a flourish of faux baroque. Expect silver dining tables and overly ornate gilt mirrors.
This is in contrast to Bahia Principe Grand Bavaro, which offers rooms from £69 per night all-inclusive.
Elsewhere, you have Tortuga Bay, also close to Punta Cana, a series of lovely one and two-bedroom suites in seafront villas standing among slender palms.
White walls and louvered windows and doors are offset by dark hardwood fourposters and armoires, and the walls are decorated with old botanical prints.
Then there's the lavish resort of Casa de Campo on the south coast, where Boris Johnson, Beyonce, Jennifer Lopez and Justin Bieber have all stayed.
More than a thousand villas, some extremely stylish, are spread across 7,000 acres, with restaurants, spas, golf courses and riding stables.
There is even an amphitheatre at Altos de Chavon that momentarily feels ancient, but was inaugurated in 1982 by Frank Sinatra and Carlos Santana.
Any trip to the Dominican Republic should include a visit to the colonial capital Santo Domingo, the oldest city in the New World. Parts of the old town have been restored, with traditional lanterns and a comforting absence of aerial spaghetti - the utility cables that blight the rest of the country.
In the oldest streets, where agonised gargoyles peer down on you and cannon defend street corners, it is just possible to imagine a conquistador and his retinue appearing around the corner.
Santo Domingo also has the most surprising places to stay: old palacios and houses now turned into small, chic hotels, where you leave the madness of the traffic and concrete jungle and pass into a verdant courtyard, an oasis of cool and calm. There are few hotels like these elsewhere in the Caribbean.
The Casas del XVI options are among the most atmospheric and delightful places to stay. The six houses have been restored, offering individual rooms or the whole site. Awnings providing shelter from rain and sun lead to shaded dining corners with exposed beams and flagstones. Then you have Billini, a more formal hotel decorated in scarlet, black and gold with sections of exposed 16th-century walls from its time as an armoury and convent. Billini stands at the heart of a community - bar, cafe, restaurant and church - and overlooks a huge saman tree on a square.
Or you could stay at Fixie Lofts, with its eight stylish rooms, or the Mosquito Hotel, which is youthful and fun and has a wonderful cocktail bar. The choice is yours - but make no mistake, the Dominican Republic is moving onwards - and upwards.
First published in the Daily Mail - November 2023
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